Refund & Replacement Policy

At Oriwa, customer satisfaction is our priority. If you are not fully happy with your purchase, we are here to help.

Eligibility for Refund/Replacement

• You may request a refund or replacement within 7 days of delivery.

• Item must be unused, unworn, and in original packaging.

• Invoice or proof of purchase is required.

• Customized or engraved products are not eligible for refund/replacement unless defective.

Refund Process

• Once we receive and inspect the product, we will notify you.

• If approved, the refund will be processed within 7–10 business days to your original payment method.

• Shipping charges are non-refundable.

Replacement Process

• If you receive a defective or damaged product, please contact us within 48 hours of delivery.

• We will arrange a free replacement or exchange after verification.

Non-Returnable Items

• Gift cards, sale items, and personalized jewelry are not eligible for returns/refunds.